Bike Lane and Crosswalk Problems in San Diego: How to Report

Get It Done only takes reports inside the City of San Diego; each form asks you to verify that the address is within City limits. Freeways and state highways belong to Caltrans, and unincorporated areas to the County. See the traffic signals and signs guide for those contacts.

The Street Division's Traffic Control section installs and maintains traffic signs and is responsible for all curb painting, pavement legends and striping. To report worn markings, use the Faded Striping form on Get It Done. It asks you to pick one of three types:

• Crosswalks. A painted crosswalk that has worn away or is hard to see.
• Lane Lines. Faded lane lines on the street.
• Other Markings/Legend. The City's Guide to Get It Done Reports and Services gives the "STOP" legend painted on the pavement as an example.

Faded bike lane striping and bike symbols have their own option on the Bicycle-Related Issue form, covered below. A faded red, yellow or other painted curb is a separate Get It Done report type, Curb.

How long it takes. As of October 31, 2026, the Faded Striping form estimates 515 days. The City's Get It Done timeframes list (last updated May 7, 2026) gives 750 days. The forms say their estimates are calculated from recent data, seasonal trends and staff knowledge.

The Get It Done Bicycle-Related Issue form is for problems in an existing bikeway or other bicycle facility. It has five types, described by the City as:

• Estimate. As of October 31, 2026, the form estimates 200 days. The City's timeframes list gives 180 days and notes "variable accuracy due to low report volume."
• Not for new features. The form says not to use Get It Done to request new bicycle features such as new signage, new detection loops or new bike lanes. Those go to the Traffic Service Request.
• Bike signs. The general Traffic Sign form also has a Bike Sign type. See our traffic signals and signs guide.
• Potholes outside the bike lane go on the Pothole form, which the City estimates at 10 days. See our pothole guide.

• Glass, gravel or sand. Get It Done has no separate option for debris in a bike lane. The closest report type is Street Sweeping, which the City describes as a request that a street be swept. As of October 31, 2026, the form estimates 30 days. Mention in the description that the debris is in the bike lane.
• A hazard right now. For something in the roadway that needs attention quickly, Get It Done lists the Street Division at 619-527-7500 for urgent street-related issues. If it is an immediate danger, call 911.
• Dumped items. A couch, mattress or trash pile is an Illegal Dumping report. Shared scooters or bikes left in the way have their own report; see our scooters and bikes guide.
• Flexible posts and delineators. As of October 31, 2026, none of the Get It Done forms has a specific option for a damaged or missing bike lane post. You can use the Other report type, but the City says reports under Other are not automatically processed and may take more time to review. If a broken post is lying in the travel lane, call 619-527-7500.

Parking reports go to the San Diego Police Department. The City's parking enforcement page says parking is prohibited in an intersection or a crosswalk and within 20 feet of a marked or unmarked crosswalk, whether or not there are signs or curb markings, and says: "To report illegal parking in your neighborhood, call 619-531-2000 or report the parking violation online."

• Use the Get It Done parking form. On the parking form, choose Bike Lane, or Parking Within 20 Feet of Crosswalk. A vehicle stopped in the travel lane can be reported as Lane of Traffic. Give the license plate, make, model and color.
• When it is reviewed. The form says parking zone reports are reviewed for enforcement 7 days a week, 7 a.m. to 8:30 p.m., that response times vary with the volume of priority calls, and that updates are only provided for vehicles parked over 72 hours. For urgent issues outside those hours, call 619-531-2000.

What the citations cost. From the City's parking citation fine amounts, as of October 31, 2026 (amounts include an $11.00 state surcharge):

Driveways, red zones, hydrants and sidewalk parking are covered in our blocked driveways and illegal parking guide.

Pedestrian signals and push buttons are part of the traffic signal. Report them on the Get It Done Traffic Signal form or by calling the Street Division at 619-527-7500.

• Problem types. The form includes Walk Signal Push Button Upgrade, for an old, small push button you would like replaced with a modern, larger one, and Damaged. There is no separate option for a button that does nothing when pressed, so pick the closest type and say which corner and which crossing in the description.
• Estimate. As of October 31, 2026, the form estimates 10 days for a signal issue, or 24 hours for high priority.

Our traffic signals and signs guide covers dark signals, timing problems and every Traffic Signal problem type. A cracked sidewalk or curb ramp at the corner is a separate report; see our sidewalk repair guide.

Fixing something that exists goes to Get It Done. Asking for something new goes to the Transportation Department's Traffic Service Request. As of October 31, 2026, that page says:

• Still accepted: requests for new curb color painting, new safety related signage, new safety related striping and new traffic calming. The form's "Request for" menu lists Curb paint, Signage, Pavement markings and striping, and Traffic calming.
• Suspended: due to budget constraints, evaluations for new streetlights, sidewalks, traffic signals, bike facilities, guardrails and non-safety related signage. The department says it does not have the resources, staffing and equipment to perform these evaluations or install new traffic infrastructure.

The page does not say which menu option a new crosswalk or flashing beacon falls under. For help with the form, the Traffic Engineering Division lists 619-533-3126 and trafficops@sandiego.gov. The form accepts up to three photos.

How crosswalks are evaluated. City Council Policy 200-07, "Marked Crosswalk Criteria at Uncontrolled Locations" (effective June 11, 2015), sets the standards for crossings without a stop sign or signal. A location must meet every basic warrant:

• at least 10 pedestrians during the peak pedestrian hour, with children under 13, people over 64 and disabled people counting as 1.5 (or, instead, signs of latent demand such as a nearby school, transit stop or commercial area);
• an 85th percentile approach speed of 40 mph or less, unless a pedestrian hybrid beacon or pedestrian signal will be installed;
• more than 250 feet from the nearest controlled crossing;
• enough sight distance for drivers to see pedestrians (for example, 200 feet at 30 mph);
• existing street lighting; and
• existing accessibility for disabled pedestrians, or accessibility improvements already programmed.

It must then score at least 16 of 38 points for pedestrian volume or latent demand, general conditions (such as a bus stop within 100 feet, or a school, park or transit stop within a quarter mile) and the number of usable gaps in traffic. The policy also requires a crossing treatment based on daily traffic and crossing distance, ranging from pedestrian warning signs on low-volume streets to rectangular rapid flashing beacons, refuge islands, a pedestrian hybrid beacon or a traffic signal on busier ones. Engineering judgment applies to unusual conditions.

• At stop signs. The policy says the warrants do not apply at stop-controlled approaches, where the stop bar defines the pedestrian path, and that a crosswalk may be marked there case by case if a clear benefit to pedestrians is shown.
• Removing a crosswalk. The policy follows California Vehicle Code section 21950.5: an existing marked crosswalk may not be removed without notice and an opportunity to be heard at least 30 days before the scheduled removal, including a notice posted at the crosswalk.

New stop signs and signals have their own criteria; see the traffic signals and signs guide.

• Location. Drop the map pin on the exact spot. For a crosswalk, say which leg of the intersection (for example, the north crosswalk); for a bike lane, the side of the street and direction of travel.
• Photos. The Bicycle-Related Issue form asks for photos that show the surrounding area so crews can find the spot. A close-up plus a wider shot works well.
• Contact details. Get It Done asks for a name, email and phone number and says it cannot follow up without valid contact information. An account lets you track your reports.

Estimated resolution times, as of October 31, 2026:

These are estimates, not promises, and they change as the City updates them. If a problem you reported is still there after the estimate, file a new report and mention your earlier report number. For other problems, see our guide to reporting a problem to the City of San Diego.